When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.
Job Details
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Working Title: Health Care Consumer Support Representative 1
Job Class: Minnesota Health Insurance Programs Representative 1
Agency: Human Services Dept
- Who May Apply: Open to all qualified job seekers
- Date Posted: 06/28/2023
- Closing Date: 07/11/2023
- Hiring Agency/Seniority Unit: Human Services Dept / DHS Brainerd AFSCME
- Division/Unit: Health Care Administration / Health Care Eligibility and Operations
- Work Shift/Work Hours: Day Shift / 8:30am - 5:00pm
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $21.10 - $29.74 / hourly; $44,056 - $62,097 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 207 - Technical/AFSCME
- Work Area: F - Health Care Eligibility Operations
- FLSA Status: Nonexempt
- Telework Eligible: Potential option to telework once training program is complete
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
Make a difference in the lives of Minnesotans.
The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary
*Telework may be an option once employee completes training program*
**This posting is used to fill multiple openings located in Brainerd, MN**
This position will provide high level customer service to consumers enrolled in or applying for various Minnesota Health Care Programs such as Medical Assistance and MinnesotaCare. The incumbent is the primary telephone contact for enrollees, their representatives, other external stakeholders, and the general public, providing accurate guidance on a wide array of eligibility and enrollment questions for Health Care Eligibility Operations. This includes the ability to identify the best resource available for each applicant or enrollee and provide the appropriate guidance based on each individuals’ needs.
The incumbent serves in a high volume, fast-paced environment, with access to protected health information. This is the first step of a two-step career ladder that can lade to movement to a higher level of responsibility of the Health Insurance Program Representative 2.
Qualifications
Minimum Qualifications
- Two years of customer service experience.
- Ability to administer policies, procedures, and systems used to make eligibility determinations.
- Strong computer skills with the ability to navigate multiple software applications, databases, as well as possessing data entry skills.
- Ability to use math skills to calculate income using multiple sources of documentation.
- Strong customer service skills and effective oral and written communication.
- Ability to read, speak and write English well enough to understand, apply and explain complex eligibility policies.
- Quickly adapt to changing policies and procedures.
- Ability to work within a high volume, deadline-orientated, and accuracy-focused program where performance and production standards must be met.
- Ability to multi-task and work independently with a strong work ethic and demonstrated record of regular attendance.
Preferred Qualifications
- Experience in Health Care with an emphasis on Minnesota Health Care Programs.
- Experience working within METS.
- Experience using state mainframe systems such as MAXIS and MMIS.
- Knowledge of Affordable Care Act.
- Variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
Application Details
How to Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
If you have questions about the position, contact Darren Bursch at darren.bursch@state.mn.us.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kelly Ellich at kelly.ellich@state.mn.us.
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.
About Human Services Dept
WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
Why Work for Us
Diverse Workforce
We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
- 95% of employees understand how their work helps achieve their agency’s mission
- 91% of employees feel trusted to do their jobs
- 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
- 87% of employees report flexibility in their work schedule
Comprehensive Benefits
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
- Public pension plan
- Training and professional development
- Paid vacation and sick leave
- 12 paid holidays each year
- Paid parental leave
- Low-cost medical and dental coverage
- Prescription drug coverage
- Vision coverage
- Wellness programs and resources
- Employer paid life insurance
- Short-term and long-term disability
- Health care spending and savings accounts
- Dependent care spending account
- Tax-deferred compensation
- Employee Assistance Program (EAP)
- Tuition reimbursement
- Federal Public Service Student Loan Forgiveness Program
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.
