Job Responsibilities:
- Interface with Ground Operations, SSC cash recon and Gateways on a daily basis to actively solve duty cash and COD billing and collection issues in a timely manner
- Support manager in organizing bi weekly review with Ops team apart from ensuring COD reports out weekly with correct information with action
- Raise request and obtain approval per DOAG, for adjustments of write off, wrong billing for DTP & transfer account, refund with proper supporting documents to Cash App team for processing
- Review cash discrepancy, staff shipment, FOC Recon, Unbilled shipments, disputed invoice, User ID revision and inactive account closure
- Sample gathering and review with OTC Manager
- Liaise with SSC and Ops team on various review process
- Conduct second call on Zero rated NPA for process improvement
- Provide support for OTC project implementation
- Comply with Global process for OTC, Billing and MDM policy
- Maintain efficient records of OTC activities including reconciliation and prompt adjustments of wrong entries
Job Requirements
- Analytical, independent, take ownership of area of responsibilities
- Professional debt collection skills
- Good team player and able to manage stakeholders
- Able to manage multiple priorities with good time management
- Software skills (Word, Excel, PowerPoint, etc.).
- Good communication skills in English and Bahasa Malaysia
- Min 3 years experience in medium to large company, supporting OTC function
- Any equivalent Diploma or Degree
*Must be willing to work on a 6 months contract
*Office in Bangsar South, accessible through LRT Kerinchi station
*Medical claims and insurance provided
*EPF, SOCSO, EIS etc included
Job Types: Full-time, Contract
Contract length: 6 months
Salary: RM3,800.00 - RM5,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Education:
- Diploma/Advanced Diploma (Required)
Experience:
- billing: 1 year (Preferred)
